Sona Website Terms & Conditions

Last Updated: July 10, 2025

Welcome to the Sona Website Terms & Conditions (the "Terms"), which govern access to and use of the website located at www.sona.com and any other website where these Terms are displayed (collectively, the "Site"), owned and operated by Sona Labs LLC ("Sona," "we," "us," "our"). By accessing and using the Site, an individual or entity who accesses or uses the Site ("you" or "Visitor") agrees to these Terms and our Privacy Policy. Please read these Terms carefully before using the Site. If you do not agree with any part of the Terms, you must not use the Site and are prohibited from doing so.

Please note that use of the Sona Services (free or paid) is governed by the Sona Master Services Agreement.

When you agree to these Terms, by using the Site, you are agreeing, with limited exception, to resolve any disputes between you and Sona through binding individual arbitration rather than in court. Please carefully review the section entitled "Dispute Resolution" for details regarding arbitration and the procedure to opt out of arbitration, should you choose to do so.

We reserve the right to modify these Terms at any time without giving you prior notice. Your use of the Site following any such modification constitutes your agreement to follow and be bound by these Terms, as modified. The last date these Terms were revised is set forth above, so be sure to check back for updates!

1. Permitted Use of the Site

The Site is intended for use by business entities and their representatives who are at least eighteen (18) years of age. You may use the Site and all content on the Site, including text, graphics, logos, trademarks, service marks, software, and other materials (collectively, "Content"), solely for:

evaluating Sona's products and services for your business;
accessing blogs, case studies, product documentation, or marketing materials;
downloading content explicitly made available (e.g., whitepapers or brochures); and
contacting Sona or requesting a product demo.

2. Prohibited Use of the Site

By accessing the Site, you agree not to:

use the Site in violation of these Terms;
use the Site in any manner that violates applicable laws or third-party rights;
use the Site to violate the security of any network, crack passwords, or otherwise breach security measures;
use, launch, or permit the use of any automated system or software (e.g., bots, spiders, scrapers) that sends more request messages to our servers than a human could reasonably produce in the same time period using a standard web browser;
copy, modify, create derivative works of, reverse engineer, disassemble, or attempt to extract the source code of any portion of the Site;
frame or mirror any part of the Site without Sona's prior written consent;
introduce malware, viruses, or other harmful code;
interfere with or disrupt the operation of the Site or servers;
misrepresent your identity or affiliation with any person or entity;
sell, assign, sublicense, distribute, or otherwise transfer access to or commercialize any Content.

Any unauthorized use of any Content or a Site may violate patent, copyright, trademark, and other laws.

3. Intellectual Property

All Content is owned by Sona or its licensors and is protected by copyright, trademark, and other intellectual property laws. No rights are granted except as expressly stated in these Terms.

4. Feedback

We welcome feedback, comments, and suggestions for improvements to the Services ("Feedback"). You can submit Feedback by emailing us at [email protected]. You grant to Sona a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully paid license (with the right to sublicense) to use, reproduce, modify, distribute, display, and create derivative works from any Feedback for any lawful purpose, including improving or marketing our products and services.

5. User Submissions

This Section applies only to materials you submit through the Site. For example, if you provide information via a contact form, blog comment, or other submission field on the Site, you represent and warrant that:

you own or have all rights, permissions, and licenses necessary to submit the materials;
the submissions do not violate any third-party intellectual property, privacy, or publicity rights;
the content is not unlawful, defamatory, obscene, or otherwise objectionable; and
the information is accurate and submitted without fraudulent intent.

6. Third-Party Links

The Site may contain links to third-party websites, which are provided solely as a convenience to our Visitors. If you use these links, you will leave the Site and be subject to the terms and privacy policies of those third parties. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by Sona of the third party, the third-party website, or the information there. Sona is not responsible for the availability of any such websites and disclaims all liability related to such sites.

7. Downloaded Files

The Site may make certain materials available for download, such as whitepapers, product guides, or other resources. These files are provided solely for your convenience. Sona does not warrant that any files downloaded from the Site will be free of viruses, malware, or other harmful components. You are solely responsible for implementing appropriate safeguards to protect your devices and systems. Sona disclaims all liability related to the use of any files obtained through the Site.

8. Reliance on Information Posted

The information presented throughout the Site is made available for general informational purposes only. Sona does not warrant the accuracy, completeness, or usefulness of the information. Any reliance you place on such information is at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Site, or by anyone who may be informed of any of its contents.

9. Copyright Policy

Sona respects the intellectual property rights of others and expects Visitors to the Site to do the same. If you believe that any content on the Site infringes your copyright, you may submit a takedown request under the Digital Millennium Copyright Act ("DMCA") by either emailing [email protected] or by sending a letter via U.S. Mail to: Sona Labs LLC, 5627 Telegraph Avenue #211, Oakland, CA 94609, Attn: Legal Department. Such request shall include the following information: (i) your (or your agent's) physical or electronic signature; (ii) identification of the copyrighted work on our Site that is claimed to have been infringed (or a representative list if multiple copyrighted works are included in one notification); (iii) identification of the content that is claimed to be infringing or the subject of infringing activity, including information reasonably sufficient to allow us to locate the content on the Site; (iv) your name, address, telephone number and email address (if available); (v) a statement that you have a good faith belief that use of the content in the manner complained of is not authorized by you or your agent or the law; and (vi) a statement that the information in the notification is accurate and, under penalty of perjury, that you or your agent is authorized to act on behalf of the copyright owner. Upon receipt of a valid notice, Sona will review the claim and, if appropriate, remove the allegedly infringing content.

10. Disclaimers

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SONA DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY OF INFORMATION. SONA DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

11. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SONA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF, NOTWITHSTANDING THE FOREGOING, SONA IS FOUND LIABLE FOR ANY DAMAGES, IN NO EVENT SHALL ITS TOTAL CUMULATIVE LIABILITY EXCEED USD $100.

12. Indemnification

You agree to indemnify and hold harmless Sona, its affiliates, officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or misuse of the Site. Sona reserves the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate.

13. Telecommunications Consent

Notwithstanding any current or prior election to opt in or opt out of receiving telemarketing calls or SMS messages (including text messages) from Sona or anyone calling on its behalf, you expressly consent to be contacted by Sona and anyone calling on its behalf for any and all purposes arising out of or relating to these Terms or your use of the Site, at any telephone number, or physical or electronic address you provide or at which you may be reached. You agree we may contact you in any way, including SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and messages delivered using an auto-telephone dialing system or an automatic texting system. Automated messages may be played when the telephone is answered, whether by you or someone else. In the event that an agent or representative calls, he or she may also leave a message on your answering machine, voice mail, or send one via text.

You consent to receive SMS messages (including text messages), calls and messages (including prerecorded and artificial voice and autodialed) from Sona, its agents, representatives, affiliates or anyone calling on its behalf at the specific number(s) you have provided to Sona, or numbers we can reasonably associate with your Account (through skip trace, caller ID capture or other means), with information or questions about your Account or use of the Services. You certify, warrant, and represent that the telephone numbers that you have provided to us are your correct and current contact numbers. You represent that you are permitted to receive calls at each of the telephone numbers you have provided to us and agree to promptly alert us whenever you stop using a particular telephone number. Your cellular or mobile telephone provider will charge you according to the type of plan you carry.

You also agree that we may contact you by email, using any email address you have provided to us or that you provide to us in the future. We may listen to and/or record phone calls between you and our representatives without notice to you as permitted by applicable law. For example, we may listen to and record calls for quality monitoring purposes. You consent to receive communications from us in electronic form should we so elect, including any and all disclosures and other communications that are required by law.

14. Governing Law

Except as otherwise provided in the Dispute Resolution provision below, these Terms will be governed by the laws of the State of California, without regard to its conflict of laws provisions.

15. Dispute Resolution

15.1 Initial Resolution Attempt

Most concerns can be resolved quickly by contacting us at [email protected]. In the unlikely event that we cannot resolve a dispute informally, you and Sona agree that any dispute, claim, or controversy arising out of your use of the Site, or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including any dispute relating to the provisions of this Dispute Resolution section itself ("Disputes"), will first be addressed informally and directly (without recourse to formal legal procedures, lawsuits, etc.) between the Parties in a good faith attempt to reach a mutually agreeable resolution of the issue.

15.2 Mandatory Arbitration of Disputes

If, after (30) days of good faith discussion as described above, no mutually agreeable resolution has been reached, you and Sona agree that any Dispute will be resolved through final and binding arbitration administered by the American Arbitration Association ("AAA") by a single arbitrator and not in a class, representative, or consolidated action or proceeding, except as set forth below in this Section. This includes Disputes arising out of or relating to the interpretation, enforceability, validity, or interpretation of this arbitration paragraph. This arbitration provision shall survive the termination of these Terms.

15.3 Arbitration Procedures

The AAA will administer the arbitration under its Streamlined Arbitration Rules and Procedures in effect at the time. Arbitration will take place in San Francisco County, California, unless the parties agree otherwise. Judgment on the arbitral award may be entered in any court having jurisdiction.

15.4 Arbitration Costs

The AAA rules will govern payment of all arbitration fees. Each party will bear its own attorneys' fees and costs, except that the prevailing party may recover its reasonable attorneys' fees and costs to the extent permitted by applicable law or the AAA rules. The arbitrator may award attorneys' fees against a party who files a frivolous claim or engages in bad faith conduct.

15.5 Injunctive and Declaratory Relief

Either party may seek equitable relief (such as a temporary restraining order or injunction) in a court of competent jurisdiction for misuse of intellectual property or breach of confidentiality, without waiving arbitration rights.

15.6 Exceptions to Arbitration

Notwithstanding the mandatory arbitration agreement in Section 15.1 above, either you or Sona may (i) assert claims, if they qualify, in a U.S. small claims court; or (ii) bring an individual action seeking only injunctive or other equitable relief from a court to prevent or stop unauthorized use or abuse of the Services or infringement or misappropriation of intellectual property without first engaging in arbitration described above. If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the state and federal courts in San Francisco, California to resolve your claim.

15.7 No Class Actions or Class Arbitration

You may only resolve Disputes with Sona on an individual basis, and may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed. If this specific provision is found to be unenforceable, the entirety of this "Dispute Resolution" section will be deemed void.

16. Additional Terms

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Sona regarding the use of the Site.

16.2 Assignment

You may not assign or transfer these Terms without Sona's prior written consent. Sona may assign its rights and obligations without restriction.

16.3 Waiver

Sona's failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver will be effective only if in writing and signed by an authorized representative of Sona. Except as expressly stated in these Terms, the exercise of any remedy under these Terms will be without prejudice to other available remedies. No waiver by Sona of any breach or default under these Terms will be deemed to be a waiver of any preceding or subsequent breach or default.

16.4 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the validity, legality, or enforceability of the remaining provisions will in no way be affected or impaired.

17. Employment Opportunities

Sona is committed to the principles of equal employment opportunity. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law. We encourage all qualified applicants to apply.

18. Contact

If you have any questions about these Terms or the Site, please reach out to us at [email protected].