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Car buyers now begin their journey long before they walk onto a lot. They research models on their phones, compare prices on their laptops, and read reviews on social media or local dealership sites like CARFAX dealership reviews. Meta Ads on Facebook and Instagram sit right in the middle of this behaviour, placing your dealership in front of shoppers during the exact moments they are exploring their next vehicle, often late at night or on weekends.
At the same time, acquisition costs for car dealerships have risen. Traditional media, third‑party lead sites, and aggressive bidding in Google Ads can drive up cost per lead while delivering mixed intent. Meta Ads give you more control. You can target by location, behaviour, interests, and engagement, and then retarget visitors who interacted with your inventory, finance pages, or trade‑in tools. For dealerships willing to treat Meta as a strategic channel instead of just a “boost post” tool, the platform can drive a steady pipeline of test drives, finance applications, and service bookings, complementing other local marketing efforts from sites like Tom Wood or Hunter Ford Marion.
Meta Ads work best for dealerships when you lean into how people actually use Facebook and Instagram. Shoppers often scroll during off‑hours: evenings on the couch, weekends, or while commuting as passengers. They are not actively searching “SUV deals near me”, but they are open to inspiration. This is your chance to put compelling inventory, payment examples, or trade‑in offers in front of them and pull them into your funnel.
Different types of buyers behave differently across Meta properties. New car shoppers may engage more with polished OEM-style video, safety features, and technology walkarounds. Used car shoppers tend to click into carousel ads that highlight price, mileage, and condition. Service customers respond to reminders, maintenance tips, and convenient booking flows. Treat these segments separately in your strategy rather than treating all Meta users as a single car buyer profile.
Meta Ads can contribute to multiple revenue streams inside a dealership. The key is to map each goal to the most appropriate campaign objective and creative approach.
When Meta campaigns are set up with these distinct goals, they complement SEO, Google Ads, and local listings. Google often captures “high intent” bottom‑funnel searches such as “Honda dealer near me” or “brake repair Indianapolis”. Meta, by contrast, excels at creating intent, warming up cold audiences, and reminding existing prospects to come back and complete their journey.
Within a broader measurement strategy, Sona is an AI-powered marketing platform that turns first-party data into revenue through automated attribution, data activation, and workflow orchestration. It identifies and enriches website visitors, scores accounts by intent, and syncs audiences in real time across ad platforms and CRMs. By unifying attribution with activation, Sona ensures every marketing touchpoint is measured, connected, and acted on, helping teams capture demand, optimize spend, and scale pipeline with precision. To connect Meta efforts with your full funnel, Sona’s blog post titled The Essential Guide to Account-Based Marketing shows how to align paid social with ABM and sales.
To keep your Meta strategy focused, align each campaign with a stage in the buyer journey: awareness, consideration, and conversion. This structure helps your reporting, makes optimization easier, and lets you customise creative and offers to match where buyers are in their decision process.
Below is a summary of recommended campaign types across the funnel for car dealerships.
| Funnel Stage | Meta Objective | Primary Goal | Example Car Dealership Use Case |
| Awareness | Brand Awareness / Reach | Maximise local familiarity | “Your trusted Toyota dealer in Indianapolis” video introduction |
| Awareness | Video Views | Build interest in specific models | New EV model launch walkaround video |
| Consideration | Traffic | Drive inventory browsing | Carousel ad linking to SUV inventory filter page |
| Consideration | Lead Generation | Capture soft leads on-platform | “Get pre-qualified in 60 seconds” lead form |
| Consideration | Engagement | Increase social proof and interaction | Customer testimonial posts and service tips boosted |
| Conversion | Conversions | Generate high-intent leads | “Book a test drive” or “Get your trade value” website forms |
| Conversion | Sales (Catalog) | Promote specific vehicles dynamically | Dynamic inventory ads retargeting VDP viewers |
| Retention | Conversions / Leads | Grow service bookings and repeat sales | Service specials to existing owners, lease-end upgrade offers |
For most dealerships, a healthy mix might include 1 or 2 awareness campaigns, several consideration campaigns by inventory type, and multiple conversion campaigns for test drives, financing, trade‑ins, and service. You can gradually double down on the combinations that consistently deliver qualified leads at acceptable cost.
Several specific lead actions matter most for profitability. Mapping these to campaign types makes your Meta budget work harder.
When you combine these campaign types into a coherent structure, every part of your funnel is supported: from a social video that creates EV curiosity to a retargeting ad that pushes a shopper to book a Saturday test drive.
Before launching campaigns, get your Meta Business Manager and ad account organised. Clean setup limits headaches later and ensures you can track leads accurately. Many dealerships rush this step and then struggle with incorrect data or access issues, which slows down optimization.
Treat this setup as a one‑time project with clear ownership. Involve your marketing manager, sales manager, and any vendor partners. Make sure logins are tied to work emails, not personal profiles, and verify your dealership’s identity so your ads are less likely to be restricted.
| Step | Action | Car Dealership Context | Recommendation |
| 1 | Create Meta Business Manager | Use dealership or group brand name | Use corporate email, claim all existing pages |
| 2 | Verify business and domain | Prove ownership of website and brand | Add DNS or HTML tag for your main site |
| 3 | Set up Ad Account and billing | Centralise billing across rooftops if possible | Separate ad accounts by group vs individual store as needed |
| 4 | Connect Facebook Page and Instagram Profile | Use official dealership pages | Ensure consistent branding and up‑to‑date contact info |
| 5 | Install Meta Pixel on website | Track VDP views, leads, bookings | Use Google Tag Manager for flexible deployment |
| 6 | Configure Conversions API | Improve tracking despite privacy changes | Use server‑side integration or a partner platform |
| 7 | Define standard and custom conversion events | Map events to key lead actions | Prioritise events that directly correlate with sales outcomes |
| 8 | Create Custom Audiences | Use website traffic, CRM lists, and past leads | Refresh audiences regularly to keep them current |
| 9 | Assign team roles and permissions | Sales, marketing, external agencies | Give only necessary access by function |
| 10 | Set up security measures | Protect dealership assets and data | Enable two‑factor authentication for all admins |
Conversion events tell Meta which actions matter most so the algorithms can find similar people. For car dealerships, these must reflect both sales and service pipelines.
A deeper resource on how to track these actions in the context of full-funnel performance is Sona’s blog post titled The Importance of Accurate Revenue Attribution, which explains how to connect marketing touchpoints to revenue.
Vehicles are high‑ticket purchases with long decision cycles. A shopper might see an Instagram story, browse SUVs on your site, visit once in person, then return two weeks later with a spouse before signing. If you only track the final lead form, you miss the influence of your Meta Ads and underinvest in what works. Accurate tracking is critical so you can connect digital touchpoints to showroom visits and closed deals.
Relying solely on online conversions undervalues your leads. Many prospects still call the dealership or walk in after seeing your ad. Connecting Meta to your CRM and using the Conversions API lets you attribute these offline events back to the original campaign. As a result, you can shift budget toward the creatives and audiences that not only generate clicks, but also drive actual sales and gross profit.
Think of your website as a digital showroom. Every meaningful interaction is a signal that can help Meta find better prospects.
Delays between lead capture and CRM entry destroy both sales follow‑up speed and optimization quality. If your Meta leads take hours or days to appear in your CRM or DMS, your team reacts too slowly and your tracking loses fidelity.
Integrating Meta with systems like VinSolutions, DealerSocket, Elead, or other CRM/DMS platforms creates an always‑on feedback loop. Meta captures the initial click or lead, your CRM tracks showroom visits and sales, and then that data flows back into your advertising. Over time, you can optimise not just for leads, but for leads likely to close at strong front‑ and back‑end gross.
Many dealership groups operate multiple rooftops, microsites, and CRM instances. Data becomes fragmented which makes it hard to know which Meta campaigns actually drive revenue. A centralised marketing data platform can consolidate visitor signals across domains and systems into a single source of truth.
When your ad platform understands that a specific Facebook lead eventually turned into a sold CPO SUV, for example, you can prioritise similar buyer profiles and creative angles. This approach also prevents over‑counting leads from duplicate forms, separate sites, or overlapping campaigns.
Sona’s blog post titled Measuring Marketing’s Influence on the Sales Pipeline walks through how to connect advertising data, CRM events, and pipeline stages so your Meta reporting reflects real sales impact.
| Buyer Journey Stage | Event to Track | Meta Event Name | Usage Notes |
| Awareness | Video view of model overview | ViewContent / Video | Build audiences for retargeting based on watch time |
| Awareness | Inventory landing page visit | PageView | Broad signal, use in combination with geo and time on site |
| Consideration | Inventory search or filter use | Search | Indicates active shoppers, great for mid‑funnel remarketing |
| Consideration | Vehicle detail page engagement | ViewContent | Segment by body style or price range for tailored campaigns |
| Consideration | Save vehicle or compare vehicles | Custom event (Save) | Strong buying intent, ideal for dynamic retargeting |
| Conversion | Lead form submission (sales) | Lead | Optimise primary campaigns to this event once volume is sufficient |
| Conversion | Finance application completed | CompleteRegistration | Use for high‑intent optimisation and value‑based bidding |
| Conversion | Test drive booking | Schedule | Correlates strongly with sales, critical for reporting |
| Conversion | Service appointment booked | Purchase / Custom | Use different values by service type for fixed‑ops optimisation |
| Post‑Sale | Offline sale logged in CRM | Offline Conversion | Upload regularly to see full ROI from Meta efforts |
Audience selection determines how efficient your cost per lead will be. For car dealerships, geography and intent are just as important as demographics. Most buyers will not travel two states away, so local radius targeting and zip‑code selection matter more than ultra‑granular age splits.
The ideal approach combines Core Audiences for reach, Custom Audiences for retargeting and loyalty, and Lookalike Audiences for scaling. Over time you can refine these segments based on CRM feedback, lead quality, and sales performance instead of relying only on click metrics.
Most dealerships should start with tight geographic targeting around their physical locations.
In terms of demographics, Meta allows age and gender targeting, but be careful to avoid unfair or discriminatory practices. Many dealers succeed with broad adult age ranges and then allow Meta’s algorithm to find the best sub‑segments as long as the creative clearly speaks to the right life stages and use cases.
Beyond location, leverage Meta’s interest and behaviour data to hone in on in‑market shoppers.
Once your basic targeting is working, advanced tactics can lower CPL and raise lead quality.
Static lists get stale quickly. Whenever possible, use dynamic lists based on website activity and CRM events so your Meta campaigns always target the freshest, highest‑intent prospects.
For dealers building more advanced segmentation tied to revenue, Sona’s blog post titled B2B Marketing Reports Guide offers a useful framework for turning audience data into executive-ready reporting.
| Audience Type | Data Source | Primary Objective | Example Use Case |
| Local broad audience | Geo + age | Awareness and reach | Introduce dealership brand and OEM partnerships |
| In‑market new car intenders | Interests + behaviour | Consideration, traffic | Send to new model inventory and feature pages |
| In‑market used/CPO shoppers | Interests + behaviour | Consideration, leads | Promote certified pre‑owned inventory with payment examples |
| Website VDP visitors | Pixel data | Conversion, retargeting | Remind visitors of viewed models with dynamic inventory ads |
| Finance page visitors | Pixel data | Financing and pre‑approval leads | Lead ads for quick pre‑qualification and payment estimates |
| Trade‑in calculator users | Pixel data | Trade‑in appraisal, upgrade sales | “Upgrade your car” and “Get more for your trade” campaigns |
| Past sales and service customers | CRM uploads | Retention, upsell, repeat sales | Lease‑end reminders, service plans, and loyalty upgrade offers |
| Lookalikes of high‑value buyers | CRM uploads | Cold prospecting, scaling | Find new buyers similar to customers with strong gross and CSI |
Meta is a visual playground, and in automotive that is a clear advantage. Shoppers want to see vehicles in real settings, understand features, and picture themselves driving off the lot. The combination of strong visuals and clear offers is what turns casual scrolling into clicks and leads.
Your creative strategy should mirror your audience strategy. New car, used car, CPO, EV, and service buyers each respond to different imagery, proof points, and calls‑to‑action. Testing these combinations methodically is the fastest way to lower cost per lead and increase appointment show rates.
Different ad formats suit different objectives. Using the right mix keeps your account diversified and active across placements.
Generic stock photos rarely work in automotive. Shoppers can tell when an image is not from your lot or your region. Use real vehicles, real people, and real environments.
Your ad copy should respond to the questions buyers already have in mind rather than just repeating generic slogans.
| Creative Format | Use Case | Funnel Stage | Best Practice |
| Single Image | Local brand awareness, service offers | Awareness | Use bold headlines and dealership branding, keep text on image minimal |
| Carousel | Inventory showcase, model comparison | Consideration | Lead with strongest vehicle, include price and key spec in each card |
| Video | Walkarounds, testimonials, EV education | Awareness/Consideration | Keep under 30 seconds, add captions, show people interacting with vehicles |
| Lead Ad | Finance pre‑approval, trade‑in, test drive | Conversion | Ask only essential fields, set clear expectation for follow‑up |
| Advantage+ Catalog | Dynamic inventory retargeting | Conversion | Sync feed daily, segment by new/used, highlight vehicles with urgency |
A disciplined campaign structure helps Meta’s delivery system learn faster and keeps reporting clean. Instead of creating dozens of overlapping campaigns for every model or weekend sale, group efforts by objective and funnel stage, then test messaging within those frameworks.
Start with a manageable setup. Overly fragmented campaigns can starve each ad set of impressions, inflate your cost per lead, and slow down optimization. As you gather data, gradually layer on more specific campaigns for key profit drivers, such as EVs, CPO, and high‑margin service packages.
Many dealers succeed with a structure similar to the following.
Setting budgets is part science, part art. Use your average gross profit per deal and your closing rates to back into affordable cost‑per‑lead targets. Then distribute budgets across the funnel to keep demand flowing.
Budgets should allow each ad set to gather enough data without overspending before optimisation.
Geo targeting is where automotive differs from many other industries.
| Objective | Suggested Budget Share | Expected CPL Range (USD)* | Notes |
| Brand Awareness / Reach | 20% | Not CPL focused | Judge on reach, frequency, and lift in branded search |
| Traffic (Inventory Browsing) | 20% | 15 to 40 per lead (soft leads) | Optimise to landing page views or VDP views |
| Lead Generation (On‑platform) | 30% | 20 to 60 per qualified lead | Strong for finance and trade‑in lead capture |
| Conversions (Website Leads) | 25% | 30 to 100 per high‑intent lead | Focus on test drives, finance apps, and reservation requests |
| Service Appointment Leads | 5% | 10 to 30 per booking | ROI often very strong due to repeat business |
*Actual CPL will vary by brand, market, and offer. Use your first 30 to 60 days of data to refine targets.
Even the best Meta campaigns will fail if the click leads to a confusing or slow page. Car shoppers expect a seamless experience: the vehicle or offer they saw in the ad should be front and center, forms should be simple, and trust signals must be obvious.
Ensure that each major campaign type has a corresponding landing experience tailored to that offer. Sending every click to your homepage or generic inventory search wastes your budget and frustrates users.
When someone clicks on a Meta ad, they are accepting a promise you made in your creative. Fulfil that promise immediately on the landing page.
Trust is non‑negotiable in automotive. Shoppers worry about bait‑and‑switch tactics, hidden fees, and pushy salespeople. Your landing pages should rapidly calm those fears.
Effective Meta advertising for car dealerships depends on accurate measurement. Rather than only watching likes or impressions, you need a tightly defined set of metrics that connect to real business outcomes: appointments, sales, and gross profit.
Align your Meta reporting with your CRM and analytics tools. The goal is to understand which campaigns generate high‑quality leads that show, test drive, and buy, as well as which segments are better suited for service or long‑term nurture.
Some KPIs are essential across dealerships regardless of brand or market.
For a structured framework on marketing performance, Sona’s blog post titled Marketing Performance Management Guide outlines how to define, track, and optimise KPIs across channels including paid social.
Fixed operations are often more predictable and higher margin than sales. Track them separately so you can evaluate service campaigns on their own merits.
| KPI | Definition | Benchmark Range (Guideline) | Optimization Notes |
| Click‑Through Rate (CTR) | Clicks divided by impressions | 0.8% to 2.5%+ | Low CTR suggests weak creative or misaligned audience |
| Cost per Lead (CPL) | Spend divided by number of leads | 20 to 80 USD+ | Varies by brand and market; focus on qualified CPL |
| Cost per Qualified Lead (CPQL) | Spend divided by sales‑qualified leads | 60 to 200 USD+ | Use CRM qualification rules, not just form fields |
| Appointment Set Rate | Appointments / leads | 30% to 60% | Improve with faster follow‑up and clear scheduling options |
| Appointment Show Rate | Shows / appointments | 60% to 85% | Reinforce via SMS/email reminders and strong pre‑visit communication |
| Lead‑to‑Sale Conversion Rate | Sales / leads | 5% to 15% | Heavily influenced by sales process and inventory availability |
| ROAS | Revenue from deals / ad spend | 4:1 to 10:1+ | Calculate using front and back‑end gross where possible |
| Service Cost per Booking | Service ad spend / completed service appointments | 10 to 30 USD | Factor in average RO and incremental lifetime revenue |
No Meta account runs perfectly from day one. The most successful dealerships treat campaigns as living systems that need regular testing, refinement, and troubleshooting. Set aside time each week to review data, examine creative fatigue, and align with your sales team on lead quality feedback.
Small iterative changes outperform massive overhauls. Change one variable at a time, watch results, and use those learnings to inform your next test. Over several months, this disciplined approach can cut CPL in half and double your close rates.
Test strategically rather than randomly. Focus on elements that affect both attention and intent.
Common symptoms such as high CPL, low lead quality, tracking gaps, or ad fatigue usually have identifiable root causes. Recognising these patterns early lets you intervene before an entire month of budget is wasted.
| Issue | Likely Cause | Recommended Fix | Monitoring Metric |
| CPL trending upward week after week | Creative fatigue, over‑targeting small audience | Refresh creatives, expand audience slightly | CPL, CTR, frequency |
| High clicks, low leads | Poor landing page match, slow load times | Improve landing relevance, optimise for mobile speed | Landing page views, conversion rate |
| Many leads, few appointments | Weak handoff to sales, unclear expectations | Tighten follow‑up process, clarify next steps in ads | Appointment set rate |
| Strong leads, low show rate | Confusing directions, low commitment | Send confirmation SMS/email, highlight benefits of visit | Show rate |
| Inconsistent tracking across platforms | Pixel misfires, offline upload gaps | Audit tracking setup, test events, align CRM attribution | Event counts, offline vs online data |
Once your foundational campaigns are stable, advanced strategies can capture more profit from high‑value segments. Financing, trade‑ins, EVs, and digital retailing journeys are especially ripe for Meta since they combine education, intent signals, and strong lifetime value.
These advanced plays often require cross‑department coordination. For example, a trade‑in campaign relies on accurate used car valuations and reconditioning capacity; an EV education campaign requires trained staff and charging knowledge. Align leaders from sales, finance, and service before scaling these efforts.
Money is often the biggest barrier to purchase. Ads that demystify payments and pre‑approval can unlock large pools of hesitant buyers.
Trade‑ins deliver both acquisition and inventory benefits. A great equity campaign can bring both strong sales and quality used stock.
Sona’s Playbook titled Precision Prospecting With Intent Signals can help dealers use first-party behavior from trade-in and finance tools to prioritise high-intent follow-up.
Many shoppers are EV‑curious but still hesitant. Meta’s video and carousel formats are perfect for education.
Online car buying and home delivery are no longer novelties. Meta can feed these journeys with targeted, reassurance‑driven campaigns.
Sona’s Playbook titled Automating Personalization at Scale provides a blueprint for building automated, personalized journeys that can support these online-first buying experiences.
After the sale, Meta can become a retention channel.
| Advanced Tactic | Primary Outcome | Supporting Capability Needed | Example Meta Execution |
| Finance pre‑approval campaigns | More finance leads, higher back‑end gross | Integrated finance forms and CRM | Lead ads promoting “60‑second pre‑approval, no SSN required” |
| Trade‑in equity mining | Increased used inventory and sales | Accurate valuation tool, used car capacity | Carousel ads with “upgrade your car” stories and trade‑in CTA |
| EV education and launch campaigns | Faster adoption of EV inventory | EV‑trained staff, charging knowledge | Video series explaining charging, range, and total cost savings |
| Digital retailing and home delivery | Higher online sales, larger market reach | Digital retailing platform, delivery logistics | Campaigns showing full online buying flow and home delivery testimonials |
| Service retention journeys | Higher repeat RO and lifetime value | Service CRM and reminder systems | Retarget sales customers with service offers and maintenance tips |
Meta Ads give car dealerships a powerful tool to meet shoppers where they now spend much of their time: on Facebook and Instagram, scrolling on phones, researching quietly, and comparing options long before they walk onto a lot. By approaching Meta strategically, you can build awareness, drive qualified leads for sales and service, and ultimately increase profitable deals while measuring impact across the full funnel.
Start by setting up your Business Manager correctly, configuring robust tracking with Pixel and Conversions API, and integrating your CRM so you can see which campaigns actually generate appointments and sales. Then build a funnel‑aligned campaign structure, define clear geo and audience strategies, and pair them with compelling creatives that mirror your landing pages and dealership experience. With consistent testing, careful budgeting, and a focus on lead quality and business outcomes, Meta Ads can become a core engine of growth for your dealership in an increasingly digital automotive market.
Marketing automation is revolutionizing car dealerships by transforming lead generation, enhancing customer experiences, and driving measurable sales growth. For sales leaders and marketing managers in the automotive industry, especially those navigating competitive markets like Detroit and Los Angeles, automation streamlines the entire customer journey—from initial interest to closing the deal—ensuring no opportunity slips through the cracks.
Imagine knowing exactly which campaigns bring in the most qualified buyers and being able to nurture those leads automatically with personalized messaging. With Sona.com, you gain access to intelligent lead scoring, automated nurture sequences, seamless CRM integration, and data-driven campaign optimization tailored specifically for car dealerships. This means more efficient workflows, higher conversion rates, and a stronger bottom line.
Start your free trial with Sona.com today and drive your dealership’s growth with smarter, more profitable marketing automation.
Look for car dealerships with strong local reviews, OEM certifications, awards, and community involvement to ensure trustworthiness. Checking sites like CARFAX dealership reviews can help you find reputable dealers nearby.
New car dealerships offer warranty coverage, the latest models, and often better financing options, while used car dealerships provide value through lower prices and certified pre-owned programs that include inspections and warranties.
Many car dealerships promote financing options through Meta Ads and lead forms that allow you to get pre-approved quickly. Look for dealers highlighting transparent pricing, multiple lenders, and special programs for first-time buyers.
Use online inventory filters, carousel ads, and vehicle detail pages promoted by dealerships on platforms like Facebook and Instagram to browse and compare vehicles, prices, and service offerings before visiting in person.
The process typically starts with online research and financing pre-approval, followed by visiting the dealership for test drives, trade-in appraisals, and finalizing paperwork. Clear steps and online tools can simplify the experience.
Car dealerships use Meta Ads to target local audiences with tailored campaigns for new cars, used cars, certified pre-owned vehicles, EVs, financing, and service bookings, reaching shoppers during their browsing moments on Facebook and Instagram.
Effective campaigns include awareness ads for brand familiarity, consideration ads like carousels and lead generation forms, and conversion-focused ads for test drives, financing applications, and service bookings.
Local targeting is crucial because most buyers shop within a set radius of the dealership. Dealers should use geographic targeting like local radius and zip codes to reach relevant shoppers and run conquest campaigns near competitors.
Dealerships should monitor cost per lead, appointment set and show rates, lead-to-sale conversion rates, and return on ad spend to measure the effectiveness of Meta Ads and optimize campaigns accordingly.
By integrating Meta Pixel, Conversions API, and CRM systems, dealerships can attribute offline showroom visits and sales back to their Meta Ads, enabling accurate measurement of ad impact beyond just online interactions.
Single image ads build local awareness, carousel ads showcase inventory, video ads provide walkarounds and testimonials, and lead ads simplify pre-approval and appointment bookings for better engagement and conversions.
Improve lead quality by narrowing geographic targeting, using specific pricing and qualifying language in ads, retargeting high-intent audiences, and ensuring landing pages match ad promises for a seamless user experience.
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Join results-focused teams using Sona Platform automation to activate unified sales and marketing data, maximize ROI on marketing investments, and drive measurable growth
Connect your existing CRM
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Get a custom Google Ads roadmap for your business
Over 500+ auto detailing businesses trust our platform to grow their revenue
Join results-focused teams using Sona Platform automation to activate unified sales and marketing data, maximize ROI on marketing investments, and drive measurable growth
Connect your existing CRM
Free Account Enrichment
No setup fees
No commitment required
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